CueDocs policies
Terms of Service
Last updated 11 September 2026.
Using CueDocs
Twin Origin Ltd provides CueDocs to extract structured data from invoices. You must be authorised to act for your business, protect your account and upload only documents you are entitled to process. You retain rights to your documents. We use them to provide and secure the service.
Review and accuracy
Extraction can be incomplete or incorrect. Downloads do not require accounting approval and are not accounting-verified. Check results before relying on them. CueDocs does not provide accounting or tax advice and a download does not post data into another system. We do not guarantee perfect extraction or uninterrupted availability.
Free and monthly subscriptions
Free extraction permits 3 documents and 5 pages in each 30-day allowance period, without a card. The period starts when the account is created and renews every 30 days; unused allowance does not roll over. Invoice content expires after 24 hours and is queued for deletion on every plan. Paid plans add combined CSV and Excel batch processing. Lite is £1.49/month for 50 documents and 100 pages; Standard is £3.99/month for 250 documents and 500 pages; Business is £8.99/month for 1,000 documents and 2,000 pages. No VAT is charged: Twin Origin Ltd is not VAT-registered. Native PDFs count. A document counts when reading begins; later processing failures can consume allowance. Retrying the same temporary document does not count twice. New processing stops at either limit. There is no rollover or overage billing.
Management and cancellation
Stripe handles recurring payments and the customer billing portal. Manage payment methods, payment history and cancellation in Plan and billing. Cancellation normally takes effect at the end of the paid period. Upgrades increase allowance without clearing usage; downgrades take effect next billing period. A failed renewal has a three-day payment-recovery window using the remaining previous allowance. After entitlement ends, new processing stops. Invoice content follows the same 24-hour expiry regardless of subscription state.
Support and rights
Contact support@cuedocs.co.uk about service problems, disputed charges, refund requests or cancellation difficulties. Refund requests are handled through support, not automatically by cancelling a subscription. Nothing in these terms removes applicable statutory rights. Download invoice outputs before they expire; retention is explained in the Privacy Policy.